MAINTENANCE & MANAGED SERVICES
APPLICATION AND TECHNICAL SUPPORT
FOR YOUR APPLICATIONS
MakeProps your expert in custom IT solutions
Application maintenance and managed services
Comprehensive technical support to ensure the reliability, security, and evolution of your applications.
Continuous monitoring
24/7 automated monitoring of your applications: response times, availability, errors, and performance. We detect and resolve anomalies before they impact your users. Our custom dashboards aggregate key metrics from your infrastructure and applications in real time, providing a complete view of your system's health. Smart alerts are configured with adaptive thresholds to minimize false positives an…
Quick fixes
Our team responds rapidly to resolve bugs and incidents. With defined SLAs and a priority management process, critical issues are addressed within the shortest timeframes. A structured ticketing system tracks each incident from detection to resolution, with transparent communication at every stage. Fixes are first deployed to a staging environment to validate their effectiveness before going to pr…
Regular updates
We keep your dependencies, frameworks, and libraries up to date to ensure your applications' security and compatibility. Every update is tested and validated before deployment. Our continuous technology watch identifies published security vulnerabilities (CVEs) affecting your components and triggers priority updates when necessary. Major version upgrades are planned and accompanied by a detailed i…
Responsive support
A dedicated technical contact to answer your questions and solve your issues. Ticket, email, or video support with guaranteed response times based on criticality. Your technical contact has in-depth knowledge of your architecture and business challenges, ensuring rapid diagnosis and relevant solutions from the very first interaction. Monthly reports detail all interventions performed, resolution t…
Feature evolution
Your application evolves with your needs: new features, interface improvements, performance optimizations. We plan and integrate your evolutions in a structured manner. Each evolution request undergoes an impact analysis, precise cost estimation, and a delivery schedule validated jointly. Evolutionary developments follow the same quality standards as the initial project: code review, automated tes…
Up-to-date documentation
Every intervention is documented: change history, deployment procedures, and technical guides. Complete documentation ensures continuity and knowledge transfer. Operational runbooks detail resolution procedures for the most common incident scenarios, enabling rapid response even in the absence of the usual contact. Documentation is versioned and accessible via a collaborative portal, making it eas…
Of critical bugs resolved within 24 hours
I want to entrust my maintenance to MakeProps
Application maintenance is a strategic investment for the sustainability of your digital tools. At MakeProps, we offer comprehensive support covering corrective, preventive, and adaptive maintenance of your web, mobile, and business software applications. Our maintenance contracts are flexible and scale to the size of your application portfolio, from a single app to a complex suite of solutions. Every client benefits from a personalized maintenance plan, defined according to the criticality of their applications and their operational constraints.
Our proactive approach relies on continuous monitoring and problem anticipation. Rather than reacting to outages, we implement smart alerts and prevention procedures that keep your applications in optimal condition at all times. This preventive strategy includes quarterly performance reviews, regular security audits, and capacity planning to anticipate infrastructure needs driven by your growth. The result: maximum availability and controlled maintenance costs over the long term.
By entrusting your maintenance to MakeProps, you free your teams to focus on their core business. We handle all technical aspects: fixes, updates, optimizations, and evolutions, with full transparency on our interventions and their results. Our client portal gives you real-time access to the status of your applications, a complete intervention history, and agreed-upon performance indicators. MakeProps transforms your application maintenance into a lever of trust and performance for your entire organization.
Our maintenance offering fits into a managed services approach: we can take care of monitoring your servers, managing backups, deploying updates and tracking availability metrics. Whether you host in the cloud, on dedicated servers or in a hybrid setup, we adapt the scope (applications only or applications + infrastructure) to your needs. Contracts are flexible: hourly packages, monthly subscription or intervention packs, with SLAs tailored to the criticality of your systems.
We support applications of all kinds: websites, business applications, custom software, APIs and services. All sectors are covered: e-commerce, healthcare, manufacturing, services, public sector. This diversity allows us to apply best practices (monitoring, backups, recovery procedures) while respecting the specific constraints of your environment. Whether your application was developed by us or by a third party, we adapt to your stack and organization to deliver effective maintenance.
In practice, a first meeting helps us understand your application portfolio, criticality levels and expectations (availability, responsiveness, evolutions). We then propose a custom maintenance and managed services plan, with clear indicators and a dedicated contact. All interventions are tracked and regular reports keep you informed. MakeProps is committed to keeping your applications in operational condition and supporting you over the long term.
